Terms & Condition

Terms & Conditions

For UniversityTranslations.co.uk owned by TP Transcription Limited.



These are our Standard Terms and Conditions which apply to our service provision and purchases including, but not limited to, online and offline services. By accessing our services and/or placing an order with us, the Client agrees to be bound by these terms and conditions.

Our VAT registration number is: 829321722

TP Transcription Limited is Cyber Essentials accredited.


Our trading address and contact details are:

Pen Y Banc
LL16 4RW


General email:  enquiries@universitytranslations.co.uk

Telephone number:  01745 813306



“TP Transcription Ltd” and “TP Transcription” means TP Transcription Ltd. “Client” means the individual or business entity that executes this Contract.

“Subcontractor” means the individual or business entity that may execute the services provided by TP Transcription Ltd. “Contract” means the order for the supply of services being rendered, accepted by TP Transcription Ltd.

TP Transcription is responsible for any act, error or omission of its subcontractors.



1.1          No conditions other than those set out herein and in the non-disclosure agreement, nor any variation thereof, will be binding by TP Transcription unless otherwise specifically signed and agreed in writing by a Director of TP Transcription and the Client.



2.1          These conditions shall be incorporated in every offer, acceptance and Contract of work by TP Transcription and, subject to the foregoing, any conditions proposed by the Client are hereby excluded.

2.2          Upon receipt of the Client’s order TP Transcription will give confirmation of acceptance, and no Contract will be concluded until such time.

2.3          Each order, when accepted, constitutes a separate Contract but shall be subject to these conditions.

2.4          Where delivery is made in instalments, each delivery shall be deemed as a separate Contract and any failure whatsoever by TP Transcription in respect of any one delivery shall not entitle the Client to repudiate the Contract or any instalments remaining to be delivered.

2.5          Acceptance of an order by TP Transcription takes place when TP Transcription dispatch the order or sends Client confirmation of acceptance by email.

2.6          TP Transcription may refuse at its discretion to accept an order. If TP Transcription rejects the order having already processed your payment, TP Transcription will re-credit your account with the amount deducted by us from your debit or credit card as soon as possible, but in any event within 30 days of your order. TP Transcription will not be obliged to pay any additional amount as compensation for disappointment.



3.1          Estimates or quotations are given on the basis of the Client’s description, information and/or any source material provided. TP Transcription Ltd reserves the right to adjust pricing and/or delivery estimates upon receipt and evaluation of any final information and/or source materials for service. Invoices will be in accordance with estimates or quotations and/or any subsequent cost revisions submitted by TP Transcription and agreed by the client. Unless otherwise stated, prices are in pounds sterling and exclude VAT and any other tax or duty.

3.2          Estimates or quotations are valid for 30 days from the date of issue and may be subject to change thereafter, at the discretion of TP Transcription, unless pricing forms part of a formal Contract agreed beforehand by TP Transcription.

3.3          Payment must be made before commencing the project unless credit facilities have been awarded to the Client at TP Transcription’s discretion, in which case payment is due 21 days from the date of invoice. Payment to TP Transcription Ltd shall be effected in full no later than 21 days from the date of invoice.

3.4          Late payments will have interest applied at a rate of 9% per annum over the Bank of England’s base rate, (or such rate as is determined by statute, the latter prevailing), and compensation for debt recovery costs to all overdue sums from the date on which they become due until they are paid in full.

3.5          TP Transcription shall issue the invoice upon supply of the services under the Contract.



4.1          If the Client cancels or withdraws any portion of the service(s) requested, then, in consideration of TP Transcription’ and its Subcontractors’ scheduling and/or performing the said service(s), the Client shall pay TP Transcription the full price for the Contract.



5.1          While TP Transcription endeavours to ensure that the information on our website and other printed materials is correct, TP Transcription does not warrant its accuracy and completeness.

5.2          The material on our website and other printed materials is provided “as is” without any conditions, warranties or other terms of any kind. Accordingly, to the maximum extent permitted by law, TP Transcription provides the Client with these materials, on the basis that TP Transcription excludes all representations, warranties, conditions and other terms (including, without limitation, the conditions implied by law of satisfactory quality, fitness for purpose and the use of reasonable care and skill) which but for these terms and conditions might have effect in relation to our website and other printed materials.



6.1          Our liability (and that of our officers, directors, employees, shareholders or agents) of any kind (including our own negligence) with respect to any of our services or for any one event or series of related events is limited to four times the value of the total paid for each specific event or service.

6.2          Whilst every attempt is made to ensure that services are provided as accurately as possible, no warrantee is given in that regard, and TP Transcription shall not be held liable for any consequential loss or damage caused by any inaccuracy in translation or difference of interpretation.

6.3          If thirty (30) days elapse following the delivery of the project without communication from the client of any concerns with TP Transcription’ performance, then the Client irrevocably waives all rights to dispute payment of any and all invoices pertaining to such project.

6.4          Dates and times for expected delivery of the services from TP Transcription, whether in writing or verbal, are bona fide estimates which TP Transcription will endeavour to meet. However, TP Transcription cannot warrant this, and no liability shall be attached to TP Transcription in the event of delivery being delayed.

6.5          In the event of employees or Subcontractors being unable to attend an event or deliver a service, or equipment, TP Transcription shall use reasonable measures to provide a replacement. In the event of us being unable to provide such a replacement, TP Transcription shall only be liable to reimburse the Client for any advance payments made to TP Transcription Ltd in respect of that specific session or project.


7.1          Delays shall under no circumstances amount to or be deemed to be a breach of Contract, nor shall the Client be entitled to treat the Contract as repudiated due to the delay, or claim any financial compensation.

7.2          Translated materials will be provided in a standard PC Microsoft Word document (2017 version or better) and/or Adobe PDF. Documents required in other software packages or formats may be subject to separate charges unless otherwise agreed in writing by TP Transcription prior to commencing the project.

7.3          If you order printed copies we will endeavour to deliver hard copies of certified translated documentation as soon as possible to the address you give us for delivery. If you do not receive certified translated documentation ordered by you within 7 working days from the dispatch date, we shall have no liability to you unless you notify us in writing at our contact address of the problem within 7 days. If the certified translated documentation we deliver is not what you ordered or is damaged or defective or the delivery is of an incorrect quantity, we shall have no liability to you unless you notify us in writing at our contact address of the problem within 7 working days from the dispatch date.



8.1          TP Transcription will, as standard, provide translations of any annotations to drawings within a table. At the written request of the Client, TP Transcription will endeavour to insert translated text or modify annotations to drawings provided by the Client in order to make a readable translated version of the drawings. This service is provided above our standard services and may incur an extra cost.

8.2          TP Transcription provide this service by way of assisting the Client and cannot accept responsibility for any inadvertent errors that may arise. If the Client or third parties wish to use the translated drawings to make decisions on technical or legal matters, reference should always be made to the originals. Furthermore, TP Transcription work on the basis that the Client takes all responsibility for any questions of copyright, which may arise if TP Transcription modify the drawings of a third party.



9.1          The Client hereby grants TP Transcription a limited right to use the items provided to TP Transcription by the Client for the sole purpose of TP Transcription performing the services under the Contract.

9.2          The item(s) to be provided by TP Transcription pursuant to the Contract shall be the property of the Client upon the Client’s completion of all payments provided herein. To the extent necessary TP Transcription shall use reasonable endeavours to procure the transfer of title or a grant of an exclusive irrevocable perpetual license to use the items to be provided to the Client under the Contract. Following delivery of the items to the Client or termination of the Contract, TP Transcription shall return to the Client (or if instructed by the Client, destroy) all items and materials provided to TP Transcription in connection with the Contract.



10.1        If the Client has any concerns about material on our site, please contact us by email at anna.gresty@tptranscription.co.uk



11.1        Unless it is otherwise agreed between TP Transcription and the Client in writing (which for the purposes of this clause includes any of your associated companies), the Client shall not, for a period of one year after termination of the Contract, either directly or indirectly, on their own account or for any other person, firm or company, solicit, employ, endeavour to entice away from TP Transcription or use the services of TP Transcription’ employees or Subcontractors who have provided services to the Client on behalf of TP Transcription.

11.2        In the event of breach under this clause, the Client agrees to pay TP Transcription an amount equal to the aggregate remuneration paid by TP Transcription to the particular employees or Subcontractors for the year immediately prior to the date on which the Client employed or used the services of employees or Subcontractors or the amount of £4,995.00, whichever is greater.

11.3        The parties acknowledge and agree that the above clauses are a reasonable estimation of the loss, which would be incurred by the loss of the employees or Subcontractors so employed or engaged.

11.4       The Client agrees to indemnify and hold TP Transcription and employees or Subcontractors harmless from any third party claims which employees or Subcontractors may incur based on information, representations, reports, data or service specifications furnished, prepared or approved by the Client for use by employees or Subcontractors in the work performed under this agreement to the extent that such third party claims relate to the infringement of intellectual property.

11.5        Where services are to be performed at a venue provided or organised by the Client, TP Transcription shall have no liability for any accidental loss or damage caused to the premises. For the avoidance of doubt, the Client shall be responsible for any public liability arising from occupation of the premises.

11.6        To enable interpreters to provide quality results, when the subject matter is of a specialist nature, it is especially important for the interpreter to have the opportunity to study, sufficiently in advance of the assignment date, written speeches or reviews of the subject matter, relevant documents and materials, scripts, video or slide presentation materials to be used at the event, etc.



12.1        These terms and conditions are governed by and construed in accordance with the Law of England and Wales. Disputes arising in connection with these terms and conditions shall be subject to the exclusive jurisdiction of England and Wales and all parties agree and acknowledge that the work for which these terms and conditions are signed is most closely connected with England and Wales.



13.1        The Client may not assign, sub-license or otherwise transfer any of your rights under these terms and conditions.

13.2        If any provision of these terms and conditions is found by any court of competent jurisdiction to be invalid, the invalidity of that provision will not affect the validity of the remaining provisions, which shall continue to have full force and effect.

13.3        No person other than the parties to these terms and conditions are intended to benefit from them pursuant to the Contracts (Rights of Third Parties) Act 1999.